Advanced Call Analysis
The Communication Suite 4.0, an advanced call analysis software solution that has been used to report and analyze phone traffic in the corporate world since 2004, has been re-released with a new and improved version. The new version offers customized reports with productivity measures to help companies improve their efficiency.
This new version of Communication Suite allows creating reports for enterprise needs, from customer satisfaction to employee call productivity, from insight analysis to call reporting in areas where large telephone networks are used, such as banks, hospitals, insurance companies, retail chains, industrial establishments, governments, and universities.
Customers will be able to experience more advanced and comprehensive report interfaces, with the new version offering different and extensive reporting options. These options include analyzing call traffic, easily tracking transferred calls, detecting errors on the telephone network, and measuring the performance of Hunt Groups, which were created to answer incoming calls.
Communication Suite 4.0 allows customers to reach multiple services quickly and effectively by sending emails to companies where email is intensive. Emails can be sent in PDF and Excel format, or files can be forwarded to desired FTP addresses. The advanced “Email Sending Report and Control” feature enables all emails communicated through the system to be easily tracked. It can also send customized reports for users, and many reports can be brought together and transmitted over a single mail.
The new version also features an improved mechanism that keeps the organizational information of the company’s employees up-to-date in the program. The system has been enabled with the name “Auto Update”. It can now bring organizational information together from many different data sources, such as excel files and databases, inconsistencies between sources can be brought to the attention of system administrators, and wrong entries in the data source can be easily detected.
The new version is designed for every phone user in the company, and the user interface was kept in the foreground while the new features and add-ons were created by considering the needs of the companies.
The new version allows the creation of reports for enterprise needs, such as customer satisfaction, employee call productivity, and call reporting in areas such as banks, hospitals, and governments.