Call Accounting helps manage telecom expenses by providing detailed daily and monthly analysis of all call activities, allowing businesses to monitor and control their telecom usage in real time. The software tracks all incoming and outgoing calls, helping identify unnecessary or excessive usage, which can lead to cost savings. It also generates customized reports, enabling businesses to analyze call patterns, allocate costs to specific departments, and detect any unusual or unauthorized call activity. Additionally, Call Accounting can highlight opportunities for renegotiating contracts with telecom providers based on actual usage data, further helping to reduce expenses.

Yes, our Call Accounting software allows you to track both internal and external calls. For internal calls, the system monitors all communications within your organization, providing detailed reports on call duration, call frequency, and the departments or individuals involved. This feature helps you optimize internal communication efficiency and identify any unusual patterns or excessive usage.

For external calls, the software records all outgoing and incoming communications with clients, vendors, or other external parties. You’ll have access to comprehensive call logs, including caller ID, call destination, call costs, and the duration of each call. This is especially beneficial for managing telecom expenses, ensuring regulatory compliance, and tracking interactions with customers.

By offering detailed analytics for both internal and external calls, the system gives you a complete overview of your organization’s communication network, helping you improve operational efficiency and reduce costs.

Yes, the software supports real-time call monitoring and alerts. Calls are reflected in the system within 1 to 2 minutes after they end, enabling timely tracking and notifications.

The software is designed for on-premise use but can also be deployed in a cloud environment if preferred.

IPera Call Accounting system provides comprehensive analytics and insights through its robust reporting features. You can monitor call durations, costs, and usage patterns, identify peak usage times, and track employee or department-level activity. These insights help optimize resource allocation, detect anomalies, and improve overall cost efficiency. Additionally, the system supports custom reports, allowing you to focus on specific metrics relevant to your business needs.

The pricing structure is based on predefined cost parameters within the system. These include settings such as per-minute charges, control periods, or general tariffs. Calculations are then made automatically according to these configurations, ensuring accurate and efficient cost management tailored to your needs.

If you have any other questions or need more information about our products and services, please feel free to contact us at sales@ipera.ai.