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Hospitality

Innovative Location Services for Hospitality

Transforming the visitor experience with smart connectivity and real-time analytics with IPera software solutions in the hospitality industry.

By focusing on loyal customers and frequent guests like business travelers, hotels can distinguish themselves from competitors through personalized marketing campaigns. Thus delivering an unparalleled guest experience while improving revenue and staff efficiency.

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Empowering thousands of businesses globally

What We Do

Software Solutions for Hospitality

At IPera, we believe great hospitality starts with seamless digital experiences. Think smoother operations, happier guests, and more revenue opportunities — all in one platform.

We also help hotels run smarter ways from digital wayfinding and signage that cut lobby chaos, to tools that boost housekeeping efficiency and guest analytics that help personalize every stay.

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Integrated Hotel Solutions

Visitor & Guest WiFi

Customizable splash pages for visitor login, demographic data collection, and seamless integration with CRM or loyalty systems.

Visitor Flow & Analytics

Real-time heatmaps of visitor movement, traffic density management, and optimization of checkout queues and high-traffic zones.

Visitor Engagement

Geofencing, automated customer communications, personalized offers, and post-visit surveys to boost visitor engagement and loyalty.

Flexible API Integration

Seamless integration with POS systems, CRM platforms, loyalty programs, and data analytics systems for actionable insights and personalized marketing.

Indoor Positioning & Tracking

Real-time tracking of high-demand products, monitoring visitor behavior, and staff location to enhance customer service and reduce wait times.

Rich Maps & Wayfinding

Interactive 2D/3D hotel and resort maps for easy navigation, dynamic wayfinding for visitors, and insights into store space utilization.

A scalable, cloud-based solution providing secure, customizable visitor login portals with tiered access. It enhances the visitor experience while collecting valuable data to drive hotel operations.

Key Features:

  • Cloud-Based, Scalable Solution: Manage visitor Wi-Fi across multiple stores from a centralized platform.
  • Customizable Login Pages: Personalize visitor login pages with promotional content, store updates, and loyalty program messaging.
  • Progressive Data Collection: Gather visitor information to enhance CRM systems, improve loyalty programs, and support targeted campaigns.
  • Tiered Bandwidth Management: Allocate premium bandwidth to VIP visitors or prioritize high-traffic zones for optimal performance.

    • This solution enables real-time, location-based communication to enhance visitor experience with personalized offers, surveys, and notifications, boosting customer satisfaction and optimizing operations.

    Key Features:

  • Cost-Free Visitor Communication: Utilize existing hotel Wi-Fi to engage visitors without additional costs.
  • Location-Based Alerts: Send timely, relevant updates and promotions based on visitor location within the hotel.
  • Automated Visitor Outreach: Integrate with CRM systems to automate communication and increase visitor interaction.
  • Enhanced Visitor Experience:Improve Visitor satisfaction with personalized offers and timely notifications during their stay.

    • IPERA’s Visitor Flow & Crowd Analytics provides real-time insights into visitor movement, behavior, and space usage, helping hotels and resorts enhance the visitor experience and operational efficiency.

    Key Features:

  • Campaign Performance Tracking: Analyze visitor interactions to measure and improve the effectiveness of marketing campaigns and promotional efforts.
  • Operational Efficiency: Leverage data-driven insights to optimize hotel layouts, streamline processes, and boost staff productivity.
  • Space Utilization Optimization: Use movement and footfall data to make informed decisions about hotel space management and resource allocation.
  • Visitor Journey Mapping: Track visitor movement patterns to improve flow, reduce wait times, and enhance the overall visitor experience.

    • Our Indoor Positioning & Tracking solution uses BLE beacons and Wi-Fi to monitor inventory, staff, and high-value assets, improving operational efficiency and visitor experience in hotels and resorts.

    Key Features:

  • Real-Time Staff Tracking: Automate staff attendance by tracking their presence in designated work zones, quickly locate staff, and deploy them in real-time to areas with high guest demand.
  • Real-Time Critical Asset Tracking:Track the location and usage of high-value equipment like cleaning carts, maintenance tools, event resources, or medical emergency equipment to ensure they are readily available when needed.
  • Efficient Workflows: Track the location of cleaning carts to ensure timely room turnovers and efficient housekeeping operations. Integration with existing housekeeping systems allow tasks to be automatically initiated based on team member’s location.
  • Enhanced Safety Monitoring: Offer peace of mind to families by providing real-time location tracking of children in large resorts or hotels, ensuring their safety in public areas and play zones.

    • Our Rich Maps & Wayfinding solution offers interactive, dynamic navigation with 2D/3D maps and geofencing, enhancing the visitor experience by helping them easily navigate large hotels and resorts.

    Key Features:

  • Intuitive Wayfinding: Provide visitors with a seamless, turn-by-turn indoor navigation experience, guiding them effortlessly through complex environments with real-time accurate positioning.
  • Real-Time Critical Asset Tracking:Track the location and usage of high-value equipment like cleaning carts, maintenance tools, event resources, or medical emergency equipment to ensure they are readily available when needed.
  • Robust Analytics: Track unique user count, and session count, monitor time spent on map interactions, and analyze successful and unsuccessful search queries to understand visitor engagement.
  • AI Mapping: Our AI-powered mapping technology automatically generates precise, scalable indoor maps, ensuring an accurate and optimized wayfinding solution.
  • Mobility Innovations: Offer a seamless and modern experience with features like Mark my car and location- based concierge services in large resorts.

    • FAQ Cover

    Rich Maps & Wayfinding

    Benefits for Hospitality Sector

    • Seamless Navigation: Enhance visitor experience with intuitive, interactive wayfinding, simplifying navigation through large hotels and resorts.
    • Enhanced Experience: Make the check-in process easy and pain-free, and reduce congestion at check-in counters with app-free wayfinding.
    • Increased Engagement: Boost visitor engagement with personalized, location-based offers and interactive maps, enhancing their in-venue journey.
    • Reduced Operational Costs: Lower costs by reducing the need for physical signage and freeing up staff from providing directional assistance.

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    Asset Tracking

    Benefits for Hospitality Sector

    • Improved Asset Management: Track the location and usage of high-value equipment to ensure they are readily available and locatable when needed.
    • Enhanced Visitor Safety: Monitor vulnerable population movement (like children) to improve security and manage crowd control during peak hours or special events.
    • Optimized Hotel Operations: Utilize data-driven insights to streamline processes, reduce manual labor, and efficiently allocate staff and resources, lowering operational costs.
    • Enhanced Visitor Experience: Use crowd analytics to reduce wait times, optimize hotel layouts, and provide personalized service, leading to higher visitor satisfaction and retention.

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    IPTV & Digital Signage

    Key Benefits for the Hospitality Sector

    • Enhanced Guest Experience: Guests can access hotel services, RSS-based information Services, FAQs, and local recommendations directly from their room TV.
    • Smart Navigation: With Digital Signages on lobby screens, wayfinding and event info ease movement around the property.
    • Real-Time Updates: Inform guests of promotions, dining hours, spa availability, or emergency alerts instantly.
    • Operational Efficiency: Reduced Front Desk Workload: Common queries are answered via digital interfaces, freeing staff for higher-value interactions.
    • Automated Content Updates: Easily push updates to all screens from a central dashboard. Thus, promote on-site services: upsell spa treatments, room upgrades, or restaurant specials.

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    Enhanced Visitor Wi-Fi

    Our smart Wi-Fi analytics reveal exactly how guests move through your property—including those overlooked spaces. Now, imagine using that data to:

    • ✓ Turn dead zones into high-value engagement zones (like a pop-up bar or premium lounge).
    • ✓ Deliver targeted offers (spa discounts, F&B specials) via Wi-Fi login pages.
    • ✓ Boost ancillary revenue by 20%+ with location-based promotions.

    Visitor Experience

    Visitors don’t just want Wi-Fi—they want personalized experiences. Our solution:

    • ✓Auto-connects them the moment they enter (no passwords, just smiles).
    • ✓ Suggests nearby campaigns (hello, underused spa corner!).
    • ✓Makes visitors' stay feel seamless—so they spend more and return often.

    Hotel Smart Wi-Fi

    Top hotels use Wi-Fi as a stealth revenue tool. Example: Our hotel customer increased F&B sales by 30% by promoting their rooftop bar via Wi-Fi landing pages. Ready to unlock your property’s hidden potential?

    • ✓ Target guests with real-time offers.
    • ✓ Transform unused spaces into profit centers.
    • ✓ Get analytics to make smarter decisions.

    Frequently Asked Questions (FAQ)

    IPera makes hotel stays smarter and more seamless. From check-in to check-out, we offer digital signage, real-time wayfinding, and Wi-Fi-based guest services that reduce confusion, waiting times, and questions to staff — creating a more relaxed, modern experience for your guests.

    Yes, absolutely. IPera is designed to integrate easily with your existing Wi-Fi, BLE beacons, and IoT systems. There's no need to rip and replace — we work with what you have, and simply make it work smarter.

    IPera 2D/3D digital maps are interactive and accessible via QR codes, mobile devices, or digital kiosks. Guests can instantly find restaurants, spa services, meeting rooms, or event spaces — without asking staff or getting lost. It’s like giving every guest a personal guide.

    Yes. With real-time tracking, you can see where your staff is, how long tasks take, and where guest demand is highest. That means faster service during peak hours, fewer bottlenecks, and smarter staff deployment.

    You’ll get actionable insights — like heatmaps showing guest movement, usage trends of facilities, campaign engagement rates, and even queue wait times. These help you optimize layouts, services, and promotions.

    Yes. We prioritize privacy and compliance. All data is securely stored in the cloud, and we follow industry best practices for data protection and GDPR compliance. You stay informed, and your guests stay protected.

    Through custom splash pages and visitor engagement tools, we help you collect guest data (with consent), run personalized promotions, and push tailored messages or loyalty offers — all directly through your Wi-Fi login or digital displays.

    Deployment is quick and seamless. Most of our clients go live within a few weeks depending on the scale of the property. Our team handles the setup, integration, and onboarding so you can stay focused on running your hotel.

    We’re hospitality-focused and modular. That means you can start with one feature — like wayfinding or Wi-Fi monetization — and grow from there. We’re built to adapt to your hotel’s size, style, and guest journey.

    Both. We offer remote onboarding and monitoring, but we also have trusted regional partners and teams that can assist with on-site deployment and troubleshooting if needed.

    Sectors | Hospitality

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