The most advanced call accounting software providing tools for 360° holistic management and control for governments and enterprises. It processes both fixed-line call detail records (CDR) and telecom GSM e-bills; providing single reporting, analysis and control opportunities for both landline and GSM usage
Budget Control Module enables you to allocate monthly budget internally to branches, sites, departments, individuals and cost centers. The system informs managers and individuals when the monthly usage has reached to the budget levels. This is a very effective way to control your overall telecom expenses
Landline and GSM mobile cost is automatically allocated to cost centers, individuals, departments and remote sites automatically. Department and Branch managers access the system and generate reports related to their divisions cost and usage reports. Finance and Procurement managers access real-time cost and trends that helps to optimize their telecom services
Communication Suite provides tools to analyze your organization relations with the external companies such as suppliers, partners, customers, contractors and vendors. We analyze the incoming and outgoing calls from landline and employees’ mobile calls and generate reports based on the external companies that your organization is communicating with. It can be integrated with CRM systems for two ways communications
Any user is able to receive monthly reports based on their role. Finance managers receive the summary usage reports as well as detailed cost & call records if needed. Department / Branch managers receive reports related to their division where other personnel receive their detailed bills where they can access the system and highlight their personal calls without e-mail communication between finance department and individuals
Using Fraud Detection Module you can get real-time notifications for any unexpected behavior within your unified communication network. Any internal abuse (e.g.: personal calls) or external threats (e.g.: hacking) is captured near real-time and sent to the relevant personnel. Using flexible alerting engine, you also receive notifications related to emergency calls (e.g.: 911) and act immediately
Communication Suite provides unlimited reports related to complete enterprise communication traffic including voice, video and mobile usage. Management has access to the consolidated reports related to cost as well as video devices & network utilization reports. Device and services utilization analytics reports helps management to justify their investment and protect the future investment
Both landline and GSM related cost is shared with your financial systems including Oracle, Microsoft and SAP on a daily, weekly or monthly schedule. The information can be shared in summary or detailed usage breakdown depending on your needs
Telesales, Customer Service and Call Center performance is measured better. Get to know how productive your agents are and how is their response and telephone communication etiquette.
Communication Suite is able to combine both landline and mobile calls by integrating your Telecom Provider Bills (e-Bill, PDF) with Unified Communication traffic records. This allows to provide consolidated cost and usage reports and assign total cost to individuals and departments. As a result the Finance managers are able to set monthly budgets to control cost through a single system where branch / department managers have full visibility on their divisions communications
PBX vendor compatibility: Cisco Systems Unified Communications, Avaya Call Manager, Alcatel and others. Integrated with Airport Information Broker, and Enterprise ERP Systems through custom APIs
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